{{ __('Customers Helped') }} 
{{ $metrics['customers_helped']['value'] }} @include('reports::partials/metric_change', ['change' => $metrics['customers_helped']['change']])
{{ __('Replies Sent') }} 
{{ $metrics['replies']['value'] }} @include('reports::partials/metric_change', ['change' => $metrics['replies']['change']])
{{ __('Replies per Day') }} 
{{ $metrics['replies_day']['value'] }} @include('reports::partials/metric_change', ['change' => $metrics['replies_day']['change']])
{{ __('Closed') }} 
{{ $metrics['closed']['value'] }} @include('reports::partials/metric_change', ['change' => $metrics['closed']['change']])
{{ __('Resolved On First Reply') }} 
{{ $metrics['rfr']['value'] }} @include('reports::partials/metric_change', ['change' => $metrics['rfr']['change']])
@if (in_array('d', $chart['group_bys']))
@endif @if (in_array('w', $chart['group_bys']))
@endif @if (in_array('m', $chart['group_bys']))
@endif
@foreach ($table_first_response_time as $i => $time) @if ($i < 0) @continue @endif @endforeach
{{ __('First Response Time') }} % Δ
{{ $time['title'] }} {{ $time['value_percent'] }}% @include('reports::partials/metric_change', ['change' => $time['change'], 'no_class' => true])
{{ __('Avg.') }} {{ $table_first_response_time[-1] }}
@foreach ($table_response_time as $i => $time) @if ($i < 0) @continue @endif @endforeach
{{ __('Response Time') }} % Δ
{{ $time['title'] }} {{ $time['value_percent'] }}% @include('reports::partials/metric_change', ['change' => $time['change'], 'no_class' => true])
{{ __('Avg.') }} {{ $table_response_time[-1] }}
@if(! empty($table_resolution_time) && ! empty($table_replies_to_resolve))
@foreach ($table_resolution_time as $i => $time) @if ($i < 0) @continue @endif @endforeach
{{ __('Resolution Time') }} % Δ
{{ $time['title'] }} {{ $time['value_percent'] }}% @include('reports::partials/metric_change', ['change' => $time['change'], 'no_class' => true])
{{ __('Avg.') }} {{ $table_resolution_time[-1] }}
@foreach ($table_replies_to_resolve as $i => $time) @if ($i < 0) @continue @endif @endforeach
{{ __('Replies To Resolve') }} % Δ
{{ $time['title'] }} {{ $time['value_percent'] }}% @include('reports::partials/metric_change', ['change' => $time['change'], 'no_class' => true])
{{ __('Avg.') }} {{ $table_replies_to_resolve[-1] }}
@endif
@if (count($table_users))
@if (isset($user['satisfaction']))@endif @foreach ($table_users as $user) @if (!empty($user['user'])) @if (isset($user['satisfaction']))@endif @endif @endforeach
{{ __('User') }} {{ __('Replies Sent') }} {{ __('Closed') }} {{ __('Customers Helped') }}{{ __('Satisfaction Score') }}
{{ (int)$user['messages_count'] }} {{ (int)$user['closed'] }} {{ (int)$user['customers_helped'] }}{{ (int)$user['satisfaction'] }}
@endif